Popular Questions Frequently Asked Questions

Safe Deposit Boxes aren’t just for those with gold or diamonds. Millions worldwide—regardless of background—use them. They're ideal for storing items of financial, administrative, or sentimental value (passports, title deeds, certificates, photos, passwords, etc.)

To safeguard valuables from theft, loss, damage, or misplacement. MySafe offers peace of mind with instant access to your most important items

Offers a fully automated and insured service. You retain full control, with innovative robotics certified to global standards, delivered discreetly and conveniently

Yes—uses advanced layered security: only you hold the magnetic swipe card, choose a 4-digit PIN, use biometric verification, and possess the individual box key. All layers are essential for access

Each box is insured up to 80,000 AED, with an option to increase coverage up to 1 million AED for a small additional premium. Coverage is backed by a major global insurance market

Located in Dubai: G14 Platinum Tower (Jumeirah Lake Towers) and the Kempinski Hotel & Residences (Palm Jumeirah). Bring your passport or ID when visiting

A simple, all-inclusive annual rate (registration, rental, and 80,000 AED insurance) for the standard box is 3,600 AED. Prices for larger boxes are available on request

Booking is streamlined via a short online form. Or register at a site before 6 pm (with ID/passport), email [email protected], or WhatsApp/call +971 52 110 4761. Registration takes ~10 minutes, and the box is ready immediately

MySafe maintains strict privacy; staff have no visibility of contents. A broad range of legal items is permitted. It’s advisable to inform a trusted person (solicitor, next of kin) of important documents stored. You may nominate a third party for access under certain conditions

Items that are dangerous, hazardous, offensive, illegal—including weapons (e.g., firearms, knives), ammunition, explosives, drugs, flammable or corrosive substances, living creatures, or proceeds of criminal acts—are strictly prohibited

Yes—you can nominate a second person for access, provided they are also registered

Upon receiving a death certificate, access is frozen pending instructions from a court-appointed executor or nominated custodian according to the terms and conditions

Notify MySafe immediately to secure your box and preserve insurance. Replacement cards/keys can be issued after security verification procedures are completed

You can change your PIN at a terminal during access. If forgotten, management can assist—but you must present ID and complete biometric and key requirements

Security protocols allow for access recovery under secure conditions. Details are confidential, but MySafe can resolve such incidents, though minor delays may occur

Boxes don’t leave the vault. If you suspect unauthorized access or a breach, contact management immediately. They’ll guide you to protect your rights according to the terms and conditions

MySafe will cooperate only with a valid court order. They’ll attempt to notify you and involve you in the process when possible

Report immediately. Management will invite you to file an incident report and assist you to lodge an insurance claim, including reviewing access logs, physical condition, and key/PIN status. Depending on outcome, authorities may be involved

Contact management to complete an insurance claim form. MySafe aids the investigation by reviewing access history, physical status of the box and site, and providing statements or professional input as needed

You can apply for higher coverage using an Enhanced Insurance Liability form via management. Provide documentation like professional valuation, ID details, serial numbers, or photos—but do not reveal these details to MySafe staff

MySafe may freeze access and take a first lien or charge on contents if fees are unpaid. After notice, they may have the locker opened if the default persists