Frequently Asked Questions
Common Insurance Questions
-
Who does MySafe insure valuables with?
MySafe Kenya insures your valuables with Lloyd’s of London insurance, one of the largest and most respected insurance markets in the world, giving you global-standard protection.
-
Is insurance automatically included with my safe box?
Yes. Every MySafe box is covered under an All Risks Insurance Policy underwritten by Lloyd’s of London.
-
What risks does the insurance policy cover?
The policy is an All Risks Policy, meaning it covers loss or damage to the contents of your safe deposit box under virtually all circumstances.
-
Can I increase my insurance cover?
Absolutely. If you wish to increase your cover, simply inform management of the amount you’d like insured. By paying an additional premium, your cover can be raised — up to a maximum of KES 30 million per box.
-
Do I need to declare the items in my box to get insurance?
No. You are not required to declare the contents of your box or justify why you need additional cover. The details of what you store remain strictly private and confidential.
-
How easy is it to adjust my insurance cover?
It’s simple and hassle-free. Just request the increase, pay the extra premium, and your new cover is instantly applied.
